Analysis of the causes of cracks in the existing shell/tube exchanger and providing solutions to prevent similar incidents. The shell/tube exchanger is used to regulate the air temperature for drying granules in silos. Due to a leak in this exchanger after 5 years of operation, the tubes were separated from the shell and the tubesheet and tube areas were subjected to non-destructive inspections. It was found that many cracks had formed in the connection between the tubes and the tubesheet on the hot air inlet side, but no defects or discontinuities were observed on the air outlet side.